1.
Q: Why is my loan application not approved?
A: As much as we’d love to cater to everyone, our loan decisions are based on MabilisCash’s credit and underwriting model, which considers many factors in your loan application.
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Top Questions
2.
Q: If my loan is not approved, can I apply again?
A: Yes, if your loan does not pass review, please maintain good credit and you can apply again on the platform after 30 days.
3.
Q: How do I make a payment?
A: To do this, please log in to the MabilisCash app and follow the instructions. You can repay your loan via 7Eleven, GCash, Cebuana Lhuillier, SM and many more!
4.
Q: I already made a payment. How long is the posting of my loan payment?
A: Verification of loan payments will be processed no later than 1 hour after you make a payment. If your payment has not been updated, please fill in the feedback.
Loan
1.
Q: How do you apply for a loan?
A: Please follow all stages of applying for loans in the application and ensure the validity of all your information.
2.
Q: Why can't I receive a verification code?
A: Please ensure that your cellphone is running well, there may be some delays when your operator's server is busy. Please try again later.
3.
Q: What is the nominal loan that can be submitted and how long is the loan term?
A: The nominal loan that can be submitted is up to PHP40,000.00 for a period of 180 days.
4.
Q: How long is the loan approval process?
A: After completing all the required information, your loan application will be processed as early as 5 minutes but no later than 1-24 hours.
5.
Q: Why is my loan application not approved?
A: As much as we’d love to cater to everyone, our loan decisions are based on MabilisCash’s credit and underwriting model, which considers many factors in your loan application.
6.
Q: Can my loan limit be raised?
A: Yes.As long as you maintain good credit and repay your loans early or on time, you will get a higher limit.
7.
Q: If my loan is not approved, can I apply again?
A: Yes, if your loan does not pass review, please maintain good credit and you can apply again on the platform after 30 days.
8.
Q: How do I receive my loan?
A: Once your loan application is approved, your loan will be disbursed to your registered bank account.
9.
Q: After submitting a loan, can it be canceled?
A: After the loan application is sent, it will be processed automatically by the system and cannot be canceled.
10.
Q: Can I apply for another loan if I have an existing loan?
A: Yes, as long as you maintain good credit and repay your loans early or on time, you will be eligible to borrow money and can have multiple loans at the same time.
Repayment
1.
Q: How do I make a payment?
A: To do this, please log in to the MabilisCash app and follow the instructions. You can repay your loan via 7Eleven, GCash, Cebuana Lhuillier, SM and many more!
2.
Q: I already made a payment. How long is the posting of my loan payment?
A: Verification of loan payments will be processed no later than 1 hour after you make a payment. If your payment has not been updated, please fill in the feedback.
3.
Q: What happens if I can’t repay on my due date?
A: Late payment will affect your credit standing if it is not paid on time. Late fees will apply. We encourage you to pay on time to avoid penalties.
4.
Q: Will I receive payment reminders?
A: We will send a message to remind you of your payments on and before your due date.
5.
Q: I have made a payment, but there is an overpayment. Can I file a refund?
A: We will process a refund of your overpayment to your account. Please fill in the feedback.
6.
Q: I made a wrong payment? What's the solution?
A: Please fill in the feedback.
Other Questions
1.
Q: Can I change my telephone number and ID card information?
A: To ensure the authenticity and security of identity information, we are currently unable to facilitate changes to ID cards.If the mobile phone number you use has changed, you can change it in the settings.
2.
Q: How can I request a coupon?
A: MabilisCash will launch some activities regularly, and you can participate in the activities to get coupons.
3.
Q: What is the maximum loan amount I can borrow?
A: The maximum amount you can borrow is PHP40,000.00.
4.
Q: What is the minimum amount for transacting payment in payment channels?
A: Different repayment methods have different minimum payment amounts. However, it is best that your repayment amount is above 30 pesos, and almost all repayment methods are supported.
5.
Q: Can I adjust my loan period?
A: I'm sorry, but the loan period you have selected cannot be changed. Please follow the terms of payment as indicated in your app.
Customer Service
service_ph@mabiliscash.ph
0063-322306046
Mondays to Fridays 9:00 AM - 6:00 PM
Address
Penthouse, Marajo Tower 312 26th St. cor. 4th Ave. BGC 1634, Taguig, Philippines
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