Our latest research shows that around nine out of ten people have seen content online that they suspected was fraudulent. So it’s important to think about how you can protect yourself from potential risks.

Online fraud can take many forms, but there are some basic tips that can help you protect yourself from a range of methods.

Wait - is it too good to be true?

When it comes to online scams, the phrase ‘too good to be true’ is often accurate. Scammers often lure you in with goods or offers that appear to be better than anything you can find elsewhere. It is this lure of a bargain or a great offer that can attract a potential victim. If you’re presented with an offer that sounds too good to be true, it’s a signal for you to be extra vigilant and check the legitimacy of the offer.

Check the identity of the provider

Verify the identity of the person or organization you are dealing with – especially if they have contacted you out of the blue. In a scam, criminals will pose as employees of a reputable organization to gain your trust. Take the time to find out more about the person you are in contact with – can you confirm whether they represent a particular company or organization?

Do not give out any personal information

In some cases, online scammers don’t want you to transfer money immediately – they will not ask you to buy something in an online transaction, for example. Instead, they want you to provide your personal or financial details. If they have access to these details, they can fraudulently exploit your identity or use your financial details to get your money through your bank account. Also be careful what personal information you disclose in your profiles and posts on social media, as this can also be viewed and misused by others.

Do not trust unknown attachments or links

Sometimes scammers can get hold of your personal or financial data without your knowledge. They can do this by sending you attachments or links via email or text message. These may contain malware, i.e. malicious software that they can use to gain access to your device. Once this has happened, they can also access information and data that will allow them to steal your identity or access your finances. Do not click on attachments or links that you cannot verify – especially if you have not been able to confirm the identity of the sender. Also, check that you have anti-virus software installed on your device as this can protect against some types of malware – and if so, make sure it’s up to date with updates installed.

Use a protected payment method

If you pay for something, use a payment method that offers customer protection. Don’t transfer money directly to another person – use a verified money transfer or online payment service, or make a transaction through your bank account that requires the person you're paying to provide their details. Most major credit card providers protect online purchases and are obliged to refund your money in certain circumstances. If you’re not sure whether a payment or money transfer service offers this kind of protection, check before you proceed.

Report it immediately

If you think you’ve fallen victim to an online scam – or even if you’ve noticed a scam but haven't fallen for it - report it immediately. Tell your bank (or an online payment or transfer service if you’ve used one) as they may be able to prevent payment if you report the incident quickly enough. Or they may be able to refund all or part of the money you’ve lost.